Skip to Content

Privacy Policy

Effective Date: March 30, 2026

1. Introduction Welcome to the MITRA dealer application. This Privacy Policy explains how we collect, use, disclose, and safeguard the information of authorized dealers ("you," "your") when you use the MITRA mobile application to manage your orders, credit limits, and account ledger. We are committed to protecting your business and personal information in accordance with applicable Indian laws.

2. Information We Collect To provide you with seamless distribution services and app functionality, we collect the following types of information:

  • Business and Account Information: Business name, contact person's name, primary and secondary phone numbers, email address, billing and shipping addresses.
  • Statutory and Financial Information: GSTIN, PAN, bank account details, and trade references necessary for establishing credit limits and processing payments.
  • Transaction Data: Order history for bath fittings, sanitaryware, and related products; invoice details, ledger balances, payment history, penalty calculations, and credit period tracking.
  • Device and Usage Information: Device type, operating system, IP address, and app interaction data to help us troubleshoot technical issues and improve the app's performance.

3. How We Use Your Information The data collected through the MITRA app is used strictly for B2B operational purposes, including:

  • Processing and fulfilling your product orders.
  • Managing your brand-wise credit limits and enforcing our 30-day payment terms.
  • Calculating ledgers, including deploying late payment penalties and monitoring year-end zero balance settlements.
  • Communicating with you regarding order dispatch, stock availability, price updates, and account alerts.
  • Integrating with our backend management systems (such as ERP software) to ensure accurate inventory and accounting.
  • Complying with tax (GST) and other legal obligations.

4. Sharing Your Information We respect the confidentiality of your business data. We do not sell or rent your information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party partners who assist us in operating the app, conducting our business, or processing payments (e.g., cloud hosting, ERP providers, logistics, and delivery partners).
  • Legal Compliance: When required by law, regulation, or legal process, such as sharing transaction data with tax authorities.

5. Data Security We implement industry-standard administrative, technical, and physical security measures to protect your business data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of electronic transmission or storage is 100% secure. You are responsible for keeping your MITRA app login credentials strictly confidential.

6. Data Retention We will retain your information for as long as your dealer account is active or as needed to provide you with our services. We will also retain and use your information as necessary to comply with our legal and financial obligations, resolve disputes, and enforce our agreements.

7. Data Deletion Request If you wish to delete your dealer account or associated personal/business information, you may submit a data deletion request.  We will review and process your request in accordance with applicable laws. Please note that we may retain certain information where required for legitimate business purposes, accounting and financial records, tax compliance, legal obligations, dispute resolution, or to enforce our agreements. Any retained data will be securely stored and deleted when no longer required.

Nevigate to Data deletion Request Form : https://bs-agecy.sh-spectre.com/data-deletion

8. Your Rights and Choices As an authorized dealer, you have the right to review and request updates to the business information stored in your MITRA profile. If you notice any discrepancies in your ledger, GST details, or billing addresses, you must contact our sales or accounts team immediately for rectification.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our app features or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy within the app or sending an alert to your registered mobile number.

10. Contact Us If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact our administrative office: